See where your operations are breaking down.
SBD.Services helps facilities leaders, plant managers, and operations directors identify the gaps in their systems before they become failures.
Most operations fail quietly, long before anyone notices.
Breakdowns in how work enters a system, how it gets executed, and how performance is tracked rarely announce themselves. They compound. By the time leadership sees the numbers slip, the root causes have been embedded for months.
These are industry averages. Where does your operation fall?
See How You ScoreFive domains. One complete picture.
Grounded in ITIL, Lean, and Six Sigma principles.
Intake
How work enters the system. Channels, prioritization logic, and whether requests are captured consistently.
- Request capture methods
- Prioritization criteria
- Volume visibility
- Routing accuracy
Execution
How work gets assigned and completed. Task dispatching, progress tracking, and system-based accountability.
- Assignment workflows
- Completion verification
- Backlog visibility
- Rework and error rates
Visibility
How performance is measured and reported. Whether the right KPIs exist and leadership gets what it needs.
- KPI coverage and cadence
- Reporting accuracy
- Executive data access
- Data confidence levels
Governance
How standards and accountability are maintained. SOPs, escalation paths, and documented compliance.
- SOP documentation
- Accountability structures
- Escalation protocols
- Audit readiness
Continuous Improvement
Whether the operation learns. Feedback loops, trend analysis, and a system that gets better over time.
- Improvement cadence
- Root cause analysis
- Trend tracking
- Kaizen / DMAIC cycles
The assessment scores you across all five. See exactly where the gaps are.
Assessment to governed operations.
Assess
Free scored assessment. Gap analysis, priorities, and an action plan across all five domains.
Interpret
SBD walks you through findings. What scores mean for your operation. Where the real risk lives.
Implement
Choose your path: playbooks to deploy yourself, training for your team, or hands-on implementation.
Sustain
Ongoing governance advisory. KPI monitoring, vendor reviews, and continuous improvement.
The people who own the outcome.
Whether you manage one facility or a portfolio of sites, this framework was built for your reality.
Facilities Managers
Responsible for the physical environment and the teams that maintain it. Often lacking the reporting tools to demonstrate performance to leadership.
Operations Managers
Accountable for throughput, quality, and cost. Frequently managing processes built on informal systems that scale poorly.
Plant Managers
Running production environments where governance breakdowns translate directly to downtime, safety risk, and cost overruns.
Department Heads
Leading teams with cross-functional dependencies, where work intake and accountability gaps create compounding friction.
Directors & VPs
Accountable for outcomes across multiple teams or sites. Often receiving reporting that masks the true state of systems beneath them.
Executive Leadership
CEOs, COOs, and CFOs who need honest assessments of operational health — not just the version sanitized for the board deck.
When your systems are governed, AI amplifies them.
AI is becoming part of every operation. The organizations that benefit most are the ones that already have structured systems in place. When you're ready, SBD can assess where AI fits.
Your systems have gaps.
We can show you where.
Start your free assessment today. No sales call required. See where your operation stands across all five domains and get a scored report with priorities and a path forward.
Free · No obligation · 10 minutes